The Human Resources Assistant Manager (HRAM) provides high-level support to the Director of HR Client Service and Human Resources Manager with various tasks in the human resources department. They assist with overseeing that clients’ HR services are in proper process and assist with providing solutions should any issues arise. In addition to updating policies and procedures, the HRAM makes sure all clients have been notified of these changes, updates the employee manuals, and creates memos explaining the change. The HRAM oversee a wide variety of employee paperwork such as new hire paperwork, employee counseling and write-ups, and employee termination paperwork. The assistant HR manager is the point of contact for the HRAs who need help with human resources-related issue such as questions about payroll, benefits, or employment verifications. During audits, the HRAM provides reports and records needed to investigate any incidents. This individual is accountable for new-hire orientation, specialty training, and safety training.
Essential Job Functions
Employee Relations – Managing employee issues such as terminations, write ups, investigations etc. Using independent judgment to advise clients compliantly.
Handling client and employee questions regarding policies and procedures
Advise staff as to the handling of non-routine situations
Oversee worker’s compensation and general liability renewals
Overseeing LOA cases and Work Comp claims
Assisting with 401k management and audit processes
Overseeing Start Up Services and being client’s main point of contact
Conduct training – sexual harassment, new hire orientations, manager training etc.
Overseeing client off-boarding process
Oversee compliance reporting for applicable clients: BLS, EEO-1 and OSHA
Assist with overall client compliance – minimum wage, paid sick leave, exempt status, meal break, policy updates, etc.
Manage and create client vacation/PTO/Sick Leave policies and accruals
Manage WOTC audits during year end
Responding to Labor Board/EEOC/DFEH/EDD claims and appearing at hearings
Developing and updating employee handbooks, Injury and Illness Prevention Plans, safety handbooks to comply with government updates
Assist with software set up and maintenance as needed by clients
Participate in webinars/seminars to maintain HR knowledge and practices
Maintain confidentiality of clients
Perform other duties as assigned
Knowledge, Skills and Abilities
Degree in Human Resources and/or Human Resources Certification preferred
Effective oral and written communication skills. Bilingual abilities are valued
Substantial knowledge of employment laws and practices.
Excellent interpersonal skills.
Skills in database management and record keeping.
Excellent organizational skills.
Must be able to identify and resolve problems in a timely manner.
Must be able to gather and analyze information skillfully.
Proficiency with basic Microsoft Office applications and HRIS
Minimum of 3-4 years experience in the field or related area preferred
Ability to follow pre-established guidelines to perform a variety of functions
Ability to follow professional appearance and dress code guidelines
Ability to communicate effectively and professionally with clients and others