Director of HR Client Services

Summary Description:

The Director HR Client Services (DHRCS) is responsible for overseeing the Human Resources Department, managing staff, creating policies and procedures and providing third party Human Resources consulting services to clients. The DHRCS will provide vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the HR client services of the FLORES organization. The DHRCS is also responsible for the smooth and profitable operation of a company’s human resources client services department. They supervise and provide consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.

Essential Job Functions

• Analyze and direct all function-related activities within the scope of the human resources department.
• Supervision of staff and clients
• Responsible for conducting performance reviews and assigning pay changes
• Ensuring that work is properly allocated and completed in a timely and accurate
• Plan, direct and coordinate work plan; assign projects, programs and activities; review and evaluate work products, methods and procedures; identify and resolve problems
• Advise staff as to the handling of non-routine situations
• Enhance and/or develop, implement and enforce human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the Company.
• Conduct training – sexual harassment, new hire orientations, manager training etc.
• Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Oversee and/or administer benefits programs, including conducting analysis and serving as primary contact with providers (including group health and life), workers’ compensation, unemployment and retirement plans.
• Administer benefit plan year-end compliance for ACA
• Administer/oversee work comp/general liability renewal policies to ensure best plan and rates
• Maintain organization of staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes
• Advise clients on the administration of human resources policies and procedures during employee issues, investigations etc.; General human resources consulting
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Develop working knowledge of payroll processing platform and the integration of it with the HRIS
• Maintain confidentiality of clients
• Perform other duties as needed

Knowledge, Skills and Abilities

• Possesses comprehensive knowledge of both Federal and State labor laws to advise managers on compliance issues.
• Effective oral and written communication skills.  Bilingual abilities are valued
• Excellent interpersonal and organizational skills.
• Able to exhibit a high level of confidentiality.
• Ability to communicate effectively and professionally with clients and others
• Ability to follow pre-established guidelines to perform a variety of functions
• Ability to follow professional appearance and dress code guidelines
• Interfaces with legal counsel when necessary
• Ability to work independently
• Professional in Human Resources (PHR) and PHR – CA highly preferred
• Bachelor’s degree in related area required
• Minimum of seven years’ experience.