The Business Operations Consultant (BOC) works within the FLORES Consulting division with businesses who need our expertise and knowledge to help streamline their own operations. The BOC role also provides guidance and support to the other specialized roles within the Consulting Division. Support clients to develop a productive and efficient operations team or department, through the maximization of its business objectives. Ensure that an organization’s human capital serves the best interests of the company as well as advice companies/clients on a wide range of issues involving its SOPS and platforms.
Essential Job Functions
Assist with business development meetings for new or potential clients
Initiate and lead operations programs and projects
Provide advice and recommendations to clients for resolution of operations issues and internal controls
Answering client questions about their policies and procedures, and refers to Management as needed
Handles client workshops and trainings
Participate in webinars/seminars to improve knowledge of best business practices
Assumes other duties and projects as assigned by the Management
Conduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the cause
Provides GAP Analysis reporting
Formulate strategic and practical plans to address department processes
Assist in recruiting, training and management of personnel
Devise plans and techniques to drive change and optimize business operations
Assist in the development and integration of policies and implementation of new controls, softwares and or best practices chosen by client
Knowledge, Skills and Abilities
Must have experience in all areas of accounting cycle
Effective oral and written communication skills. Bilingual abilities are valued
General knowledge of various accounting principles and standards.
General knowledge of various HR principles and standards.
Communication training (such as DISC) highly valued
Solid understanding of research methods and analysis
Computer savvy with working knowledge of human resource IT
Ability to strategize and formulate business plans
Excellent interpersonal skills.
Skills in database management and record keeping.
In-depth knowledge of how to write SOPs, flow charts, PPT presentations and GAP reporting
Able to exhibit a high level of confidentiality.
Excellent organizational skills.
Must be able to identify and resolve problems in a timely manner.
Must be able to gather and analyze information skillfully.
Proficiency with basic Microsoft Office applications and HRIS
A bachelors degree or the equivalent work experience
Ability to follow pre-established guidelines to perform a variety of functions
Ability to follow professional appearance and dress code guidelines
Ability to communicate effectively and professionally with clients and others